Right of Cancellation

Cancellation policy for contracts entered into online and return of goods.

Right of cancellation

You have the right to cancel a contract that has been concluded within fourteen days without stating a reason.

This cancellation period is valid for fourteen days from the day when you or a third party appointed by you other than the carrier takes delivery of the goods.

In order to exercise your cancellation right, you should send us, namely:


American Wempe Corp., 700 Fifth Avenue / 55th Street, New York, NY 10019, USA

Phone: +1 212 397 90 00

Fax: +1 212 397 72 35

E-mail: sales@wempe.com
a clear declaration (e.g. a letter by post, fax or email) of your decision to cancel this agreement. To this end you may use the attached sample cancellation form, though this is not essential. In order to preserve your cancellation right, it is simply necessary to submit your declaration before expiry of the cancellation period.

Consequences of Cancellation

Upon receipt of cancellation from you we are obliged to refund to you all payments received immediately and latest fourteen days from receipt of your cancellation confirmation. Repayment is made by the same payment means you used to place the original order, unless there is some other arrangement; under no circumstances do we charge any fees in respect of such repayment.

For Goods Shipped by FedEx

We may refuse repayment before receipt of the returned goods or your confirmation with evidence of return of the goods, whichever is earlier. Your obligation is to return the goods to us immediately and in any case latest fourteen days from the date of cancellation declaration to us. This requirement is deemed met, provided you dispatch the goods within fourteen days.

 We bear the cost of returns.

You are only required to pay for any deterioration in goods value, if upon examination of condition, features and functionality of the goods the deterioration is shown to be due to your unnecessary intervention.

End of the Cancellation Policy

Additional Instructions

If you return the items you have ordered by FedEx, please affix the provided return label in a clearly visible place on the outside of the shipping box. You can book the insured pickup of your return shipment on FedEx.com under the tab Shipping / Manage a Return. You will find the necessary data on enclosed return label.

We will gladly provide you with a new label under sales@wempe.com. Please send us for this purpose the number stated at the top of your return form.  

+1 212 397 90 00


(Monday-Friday, 10:00a.m.–06:00 p.m, Saturday 12:00 a.m.–05:00 p.m.),

 e-mail: sales@wempe.com.
If you wish to return the items at one of our Wempe branches, you will find a list of the Wempe branches at https://www.wempe.com/en-us/showrooms/.


Sample of Cancellation Form

(If you wish to cancel the agreement, please complete and return this form.)

American Wempe Corp.

700 Fifth Avenue / 55th Street,

New York, NY 10019, USA

E-mail: sales@wempe.com

Fax: +1 212 397 72 35

I/we (*) hereby cancel my/our (*) agreement for purchase of the following goods (detailed description to clearly identify to which items the cancellation refers) (*)

•    Ordered on (*)...../received on (*).....:
•    Name of the consumer(s):
•    Address of the consumer(s):
•    Date:
•    Signature of consumer(s) (only for notification in paper form):

(*) Delete as appropriate