We can adjust a crown or change a battery in the workshops attached to our showrooms, but partial repairs and general overhauls are carried out at our Hamburg headquarters or at our branch in Glashütte in Saxony. In these two locations we operate the largest independent watchmaker’s workshop in Europe and combine our outstanding expertise under one roof.
The new types of watches are not nearly as sensitive as older models. They are protected from harmful environmental effects, and many of them are water-resistant as well. Today watches with mechanical movements can also withstand a strong shock without any damage. And in most cases modern lubricants allow them to work for years with a high degree of reliability.
Step 3: Cleaning and polishing
The watchmaker takes the timepiece apart and carefully cleans every individual component, down to the tiniest screw. The case and the metal watchband are polished by experienced polishers until they look as good as new. For this process, our experts are instructed by the manufacturers on how to correctly maintain the characteristic surfaces of the different brands and models.
Step 4: Assembly
As the watchmaker painstakingly reassembles the watch, he or she pays attention to maintaining the correct distances between the components and the right torque value of all the screws. New lubricants are also applied. Seals that have become brittle, as well as any damaged components, are replaced. Most components — gear wheels, tension springs, and crystals, for example — are available in our comprehensive replacement-parts warehouse, which is managed by two watchmakers and continuously replenished. Our watchmakers can repair and service one or two watches per day. Overhauling certain models may sometimes require as much as two days.
Step 5: Functional testing
After the watch has been completely assembled, all of its functions are thoroughly tested. The water-resistance of the watch must be checked, and the continuous perfect accuracy of the movement must be tested on an electronic timing machine. All of the switching procedures must function with total precision as well. It takes about one week to check whether the automatic winding mechanism works perfectly, test all the lubricated points, and make sure the date indicators are accurate. If the watch does not function perfectly, the watchmaker adjusts and regulates it once again. Finally, he or she writes a detailed log of the work that has been done and sends it to the local Wempe branch. This will serve as a good basis of information for all the servicing done on the watch in the future.
Step 6: The final check
Before the watch is sent back to the local Wempe branch, it must undergo a stringent final check in the central workshop. Four of our employees check to see whether the assembly has been correct. They make sure that there is not a single speck of dust between the dial and the crystal and that the hands are in exactly the right positions. The watch is placed on the electronic timing machine one last time, and the date jumps are monitored. Only then is the watch brought back to the local Wempe branch by the cash-in-transit company.
Step 7: The return to the customer
Only after the watch has arrived at the local branch in top condition do we contact the owner via the desired channel: by phone, e-mail or text message. If the customer wishes to know exactly what steps were taken to completely overhaul the watch, our service watchmakers are always happy to answer any questions. For every watch, we provide a two-year warranty for all of our repairs and general overhauls. This is yet another feature that makes our service special.