We give one year more of warranty than the warranty period granted by the watch manufacturer on every watch bought from Wempe. This warranty includes the free repair of any defects due to faults in materials or workmanship. However, it lapses if the watch is entrusted to a non-authorized dealer during the warranty period.
Watches which have been overhauled leave our workshops with a guarantee of two years.
It is advisable to have your watch checked regularly for water-resistance. Using a special device, our watchmakers make sure your watch is fully water-resistant to the manufacturer’s own spe- cifications. Should your watch not be water- resistant anymore, we will replace the gaskets, which protect the movement against moisture, dust and thus corrosion. Naturally, this service is free of charge to our Customers.
We recommend that you have your watch serviced on a regular basis. You will thus ensure that the accuracy and value of your watch will be maintained for years. The cost of a general overhaul varies according to the amount of work required.
A watch strap is exposed to enormous strains when a watch is worn: moisture, impacts and the weight of the housing all contribute to wear and tear. It is therefore quite normal if leather straps have to be replaced after a period of time. In choosing a new one, you can select from our excellent range of exquisite straps.
For the first five years from the date of purchase,we will replace the battery in your watch free of charge.
If you so desire, we can turn your wempe watch into an unmistakable part of your identity by machine engraving your initials with our compliments.
Two of the largest and most modern watch workshops in Europe are at your disposal for repairs and maintenance in Hamburg and Glashütte i/sa. More than 45 watchmakers and 14 master watchmakers qualified by all watch brands we carry will take the greatest care of your timepiece in wempe’s watch workshops. Among its other qualifications, the Hamburg wempe workshop is proud to display the highest training diploma awarded by the renowned manufacturers Patek Philippe, Rolex and A. Lange & Söhne.
All wempe services are available to you at every one of our 32 branches around the world. This means, for example, that you can hand your watch in for a complete overhaul in Munich and pick it up again in Hamburg, Paris or on Fifth Avenue, New York.
Every wempe branch has its own master watchmakers who are equipped to carry out small repairs, maintenance work and even precision adjustments on the spot.
We will deliver any item purchased from wempe to any address, cushioned in a luxury case.
We constantly have our finger on the pulse of time - and time moves in step with us. Among other things, for example, we are modestly proud of having played a central role in promoting the renaissance of mechanical watches in Germany. Our wempe watch editions represent the most beautiful expression of this expertise; each one embodies more than 135 years’ experience in the design and art of watchmaking.
Our staff attend the renowned watch fairs in Geneva and Basel, thus helping them maintain their place amongst the leading experts in the industry. Even more profound is the knowledge of our watch specialists, who learn more about the history and technology behind each watch manufacturer on their annual ‘Tour de Suisse’, taking in the studios and workshops of the most famous names in watchmaking. A watch specialist is available to advise you at every wempe branch.
Today, we are the world leader in main and secondary ship’s clock systems, building on the expertise of our chronometer workshops founded in 1905. Not only every German research ship but also cruise liners such as the MS Europa, MS Astor and MS Deutschland rely on the accuracy of our timepieces.
Once a year we show you the most exciting watches in the world in our luxury catalogue. You can also obtain from us the catalogues of all leading watch manufacturers as well as ‘The Art of Horological Complications’, our comprehensive volume for devotees of fine timepieces.
The best contacts
In order to give you a deeper insight into the world of the most outstanding watch manufactories, we decided to open brand boutiques with some of our long-term partners. wempe is proud to present you in a comprehensive and detailed way the watch brands Rolex, Patek Philippe, Jaeger-LeCoultre and A. Lange & Söhne. You may, of course, enjoy the expertise and service of the House of wempe as well at these boutiques.
Our service, as unique as your jewellery.
Learn more about our exceptional jewellery service.