We can adjust a crown or change a battery in the workshops attached to our showrooms, but partial repairs and general overhauls are carried out at our Hamburg headquarters or at our branch in Glashütte in Saxony. In these two locations we operate the biggest independent watchmaker’s workshop in Europe and combine our outstanding expertise under one roof.
The new types of watches are not nearly as sensitive as older models. They are protected from harmful environmental effects, and many of them are water-resistant as well. Today watches with mechanical movements can also withstand a strong shock without any damage. And in most cases modern lubricants allow them to work for years with a high degree of reliability.
All the same, there are some things that have a damaging effect on watches. Many watches should not be worn in a sauna or during sports activities. It’s also very important to have the water-resistance of a watch checked. Water-resistance is a key factor for the longevity of a watch, and it should be regularly checked in order to prevent any unpleasant surprises. A shock or blow can reduce the water-resistance of a watch, but the wearer might not notice that immediately. That’s why every watch should be checked by a watchmaker at regular intervals. We recommend that you bring your watch in for servicing at one of our branches every six months.
Here you can find out more about our unique watch services — step by step. Trace the path of a watch as it receives a general overhaul and goes through the various steps of our comprehensive servicing process.